Volume to Value – Healthcare Revisited

Finding a doc, booking an appointment, getting the right insurance, filling up the OP form, getting your reports, removing the complexity in surgeries……. The list is never-ending if you try to figure out the ways in which automation and intelligence are redefining the healthcare industry.

There is a fundamental shift in the healthcare industry in going from volume to value. The recent disruption that puts customers at the center of all operations has been forcing the healthcare service providers to adopt ‘retailization’ of the services and make it more and more intelligence-driven. 

The dream of becoming a paperless hospital might be on the wish-list of all hospital authorities today. Though we have all the policies, strategies and solutions in place, many institutions are facing some dire challenges in making the vision a reality.