Named a vital service, Emirates Post remains open for business however will further reduce working hours on a temporary basis at all its Dubai-based Customer Happiness Centres. This decision is in line with the latest directives of Dubai’s Supreme Committee of Crisis and Disaster Management aimed at containing the spread of the COVID-19 virus. Starting Monday, 6 April 2020, all Dubai based Emirates Post Customer Happiness Centres will operate from 9 am to 2 pm only (with no afternoon shifts) and will close over the weekend (Fridays & Saturdays). Delivery and courier services continue as normal.
Emirates Post urges everyone to exercise caution and respect government directives on social distancing and restrictions on movement, and asks visitors to adhere to health and safety guidelines and wear masks and gloves whilst visiting the Centres.
As an alternative to visiting the Customer Happiness Centres, customers can continue to use services online, including renting and renewing PO Boxes as well as ordering pick-up services for domestic express shipments, domestic premium shipments and premium international shipments. Parcels awaiting collection at the post-office will not be returned-to-sender if not collected until further notice. Alternatively, customers can have their postal items delivered for a small fee by placing a call to our Customer Call Center to arrange for this service.
Emirates Post has also temporarily closed select Customer Happiness Centres due to building/establishment or area closures: Tamm Dalma Centre and Das Island branches in Abu Dhabi; TECOM, DMCC, DIFC, Dubai Silicon Oasis, Al Ras, Al Khor, and Naif branches in Dubai; RAKEZ branch in Ras Al Khaimah and SEDD branch in Sharjah; directing customers to other branches.
Customers can remain informed on Emirates Post’s latest business updates via their dedicated ‘Our response to the COVID-19 outbreak’ webpage or official social media channels.