The digital world is in a constant of growth and flux. So, if the digital world is always changing, how does this constant transformation affect IT service management solutions? Digital transformation has become imperative to business survival in the age of remote work. Moving from a conventional service management ecosystem to digital service management is the new normal & all organizations are moving towards it. The need to harness the power of new technologies such as AI and machine learning in order to proactively support the digital workplace is an emerging field and is the way to be.

Organizations that have efficient and effective service management in place have survived the pandemic crisis & overcome the challenges in a much better state than those that do not. The migration of service management practices to the enterprise, beyond IT, has greatly increased the value of traditional ITSM frameworks and provided further impetus to extend and improve practices.

Join Microland and ServiceNow experts to know what’s the key to success adopting service management and how it can help in the current crisis and continue the Business as Usual. The session will provide insights on integrating digital technology throughout the organization, into every facet of business delivery and produce business value for customers.