An entrepreneur by heart and CTO by designation, Tasnim has 20 years of experience at CyberMAK in cutting-edge innovative technologies that are core to Digital Strategies and Digital Transformation. These technologies encompass Robotic Process Automation, Cognitive Automation, Cognitive Service Management , Artificial Intelligence, Machine Learning, Data Science & Analytics, Customer Experience Management, Service Quality, AIOps & SecOps. Her expertise is also centered around working with organizations to heighten customer experience, increase efficiencies and reduce costs through the use of Robotic Process Automation and AI Enabled Chatbots.

Tasnim has contributed to the global growth of CyberMAK over the years by leading highly agile and skilled technical teams, on diverse multifaceted projects in 15 countries, achieving 3000+ successful implementations and leaving a trail of happy and satisfied customers. She heads Strategy, Presales, Implementation, Support and R&D teams at CyberMAK and her key KPI is customer success.

“It has always been critical for me to understand the customer’s goals and product gaps in the market and thereafter design a path towards fulfilling these requirements by creating precision-solution-blueprints, in-turn generating a legacy of satisfied customers and a trail of success stories for CyberMAK.”