On September 7, Global CIO Forum in association with Microland Group and ServiceNow successfully hosted a virtual summit on Revamping Digital Ecosystem. The event focussed on how Microland and ServiceNow can help in the digital transformation journey. The digital world is in a constant of growth and flux.
Digital transformation has become imperative to business survival in the age of remote work. Moving from a conventional service management ecosystem to digital service management is the new normal and all organisations are moving towards it. The need to harness the power of new technologies such as artificial intelligence and machine learning to proactively support the digital workplace is an emerging field and is the way to be.
Key Takeaways:
- How artificial intelligence in ITSM helps support a strategy of efficiency and speed – fast time to value
- How service management is supporting the current crisis and Business as Usual, helping identifying opportunities for future improvement
- Top key ITSM considerations for digital transformation, using artificial intelligence
Vivek Radhakrishnan, Senior Vice President – North America, Microland
Speaking at the event, Vivek Radhakrishnan, Senior Vice President – North America, Microland addressed the session and highlighted the key role of Microland and said their organisation has been known as a leader in space of IT infrastructure management. He said they have offices across the world, as they deliver services globally. Our focus has largely been in leading transformation through operations for our customers and they can witness extensive growth in the market today.
Anto Tossounian, VP Solutions Consulting, Global Alliances and Channel, ServiceNow
Anto Tossounian, VP Solutions Consulting, Global Alliances and Channel, ServiceNow talked about how they are aligning to digital transformation capabilities and helping organisations across various industries to achieve success in response to the latest environment post-pandemic.
Tossounian said that the pandemic has forced organisations to deliver IT services internally, they were forced to be able to manage how they are going to deliver services to their external organisation and service now finds an unique position to be the digital command standard for the enterprise to be able to deliver the best use cases of the enterprise.
Srikara CR, Senior Vice President – Consulting and Service Management, Microland
Speaking at the event, Srikara CR, Senior Vice President – Consulting and Service Management, Microland emphasised the digital ear and said, “One of the key things that are happening is we are definitely in the digital world and Covid has suddenly turned things digital and everybody is moving in this direction of the digital ecosystem and adopting workflows to a big extent and as we can see that every single day the workflows are just getting smarter whether it is human resource, procurement, security, IT operations, digital ecosystem, and business application.”
Organisations that have efficient and effective service management in place have survived the pandemic crisis and overcome the challenges in a much better state than those that do not. The migration of service management practices to the enterprise, beyond IT, has greatly increased the value of traditional ITSM frameworks and provided further impetus to extend and improve practices.
The event was concluded with an interactive Q&A session and closing remark by Vivek Radhakrishnan, Senior Vice President – North America, Microland.
