Treating people and relieving them from a state of poor health to that of wellbeing and better quality of life is known to be one of the most noble professions in the world. Today’s healthcare institutions have evolved from just providing care for critical illness to organisations that focus on preserving lives and prevention of illnesses.

Unlike other industries such as retail, manufacturing or telecom or others, healthcare is quite a complex business. Each service that has been created under a healthcare facility is unique in nature and need, with people equipped with sophisticated specialised skills and great diversity in qualifications, experience, and socioeconomic backgrounds.

Healthcare is a multi-dimensional business yet highly regulated with many laws and governing organisations as it deals with human life which is the most valuable to human beings.

However, healthcare organisations are not different from any other business. They also require organisational and culturally competent care to flourish. If any of these two is missing, patients could be at higher risk of having negative health consequences, receiving poor quality care and being unhappy with their medical care.

In healthcare, a culture that fosters shared ways of thinking, deeper shared beliefs and behaviours are essentials for running an organisation. These can reflect a commonly understood view of a hospital’s life and can be manifested in patterns of care, safety, and risk.

Over the years, adoption of technology in healthcare has led to better diagnosis, treatment, and quality of care for patients. Although this is a sector that requires highly skilled individuals, it is also a demanding one for innovation, technology infrastructure and medical tools. There have been ground breaking advancement in robotic surgery, health wearables, telehealth and even 3D printing that have indisputably contributed to a better quality of care for patients.

Technology is enabling health practitioners to store and retrieve data relating to a patient’s health records, enhancing the communication of patient information and reducing the chance of medical errors. Behind all these technologies, there is one thing in common; they improve health and patient safety.

Digital transformation at Medcare represents an opportunity for patient-centricity and individualisation of treatment. It provides Medcare a unique chance to respond to these growing expectations and deliver on them. One way we is through interactive, easy-to-use digital tools and platforms that help work with patients to be proactive about accessing care, ease of booking and managing appointments and treatment planning.

Key takeaways: 

• Healthcare is a complex business.
• Treating people and relieving them from poor health is known to be one of the most noble professions.
• People in hospitals are equipped with sophisticated skills and great diversity in qualifications, experience, backgrounds.
• Healthcare is a multi-dimensional business yet highly regulated with many laws.
• It deals with human life which is most valuable to human beings.
• Healthcare organisations are not different from any other business.
• Healthcare organisations need culturally competent care to flourish.
• A culture that fosters deeper shared beliefs and behaviours are essentials for running an organisation.
• Culture can reflect a view of a hospital’s life and can be manifested in patterns of care, safety, and risk.
• Digital transformation is an opportunity for patient-centricity and individualisation of treatment.
• Adoption of technology in healthcare has led to better diagnosis, treatment, quality of care for patients.
• This is a sector that requires skilled individuals, it is also a demanding one for innovation and medical tools.

Digital transformation at Medcare is an opportunity to deliver individualisation of treatment and for the hospital to respond to growing expectations.